Refund and Returns Policy

Refund and Returns Policy for Hear Life

Effective Date: December 19, 2024

At Hear Life, we strive to provide our customers with high-quality hearing solutions. However, if you are not satisfied with your purchase, we are here to assist you with our Refund and Returns Policy. Please read the following policy carefully to understand how we handle returns and refunds.

1. Returns

We accept returns under the following conditions:

• Eligibility: You may return products within 14 days from the date of purchase.
• Condition: Items must be in unused, undamaged, and resalable condition, with original packaging and all accessories intact. Items that are used, damaged, or modified cannot be returned.
• Exclusions: Certain items, such as custom-made products, hearing aids that have been opened and used, and consumables (like batteries or filters), are non-returnable.

2. Refunds

Refunds will be issued according to the following conditions:

• Refund Eligibility: If you are eligible for a refund, we will process your request once we receive and inspect the returned items. Refunds will be processed within 7 business days of receiving the returned items.
• Method of Refund: Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
• Partial Refunds: If the returned item is in a used condition, or if the packaging or accessories are missing, a partial refund may be issued.

3. Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us immediately at info@hearlifebd.com or call 01966602444 within 7 days of receiving the product.
• We will arrange for a replacement or a full refund, depending on your preference and product availability.

4. Exchange Policy

We offer exchanges for defective products or if the wrong item was sent. To initiate an exchange, please contact our customer support team at info@hearlifebd.com within 7 days of receiving your order.

5. Shipping Costs

• Return Shipping: Customers are responsible for the return shipping costs unless the item is damaged or defective.
• Original Shipping Costs: Shipping fees paid during the original purchase are non-refundable unless the product is defective or incorrect.

6. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at info@hearlifebd.com or call 01966602444 to request a return authorization.
2. Securely package the item in its original packaging.
3. Include a copy of your order confirmation or receipt.
4. Ship the item to the following address:

Hear Life
29 New Eskaton Road, Dhaka, Bangladesh

7. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, or if you need assistance with a return or refund, please contact us at:

Hear Life
📧 Email: info@hearlifebd.com
📞 Phone: 01321167261
🌐 Website: www.hearlifebd.com
📍 Address: 29 New Eskaton Road, Dhaka, Bangladesh